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Privacy Policy

Effective Date: 1 October 2025

Dirty Secrets Cleaning (ABN: 55 170 171 357) (“Dirty Secrets Cleaning”, “we”, “us” or “our”) is committed to protecting your privacy and respecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, interact with our website, social media, or contact us directly. It applies to all of our services, including Residential, Commercial, Bond, Build and NDIS Cleaning.

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You can contact us regarding this Privacy Policy at: hello@dirtysecretscleaning.com.au

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1. What Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name, address, phone number, and email address

  • Booking details and service preferences

  • Payment and billing information (processed securely via third-party providers)

  • Communications with us (emails, phone calls, enquiries, feedback, complaints)

  • Information collected automatically through cookies, analytics, or social media (e.g., IP address, browser type, interactions with our website)

2. How We Collect Information

We may collect your information in several ways, including:

  • When you make a booking or enquiry through our website, phone, or email

  • Through payment processing providers when you pay for services

  • When you interact with us on social media platforms

  • Through website cookies and analytics tools

  • When you participate in promotions, surveys, or training sessions

  • When you voluntarily provide information to us for any reason

3. How We Use Your Information

We will only use your personal information for purposes directly related to the services we provide, including:

  • Managing bookings and providing cleaning services

  • Processing payments and issuing invoices

  • Communicating with you regarding services or enquiries

  • Improving our services and website experience

  • Ensuring safety, quality, and compliance with industry standards

  • Meeting legal, regulatory, or government requirements

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may disclose your personal information in the following circumstances:

  • To payment processing providers (e.g. Stripe, PayPal, Xero)

  • To IT support providers, contractors, or service partners assisting us in delivering services

  • To social media and analytics providers (e.g. Facebook, Instagram, Google Analytics)

  • To communication and marketing tools (e.g. Mailchimp, Zoom)

  • To training and operational support services

  • To legal or government authorities where required by law

  • Where we have your consent or are otherwise legally permitted to do so

5. Cookies and Analytics

Our website uses cookies and similar technologies to provide functionality, analyse site performance, and enhance your browsing experience. Cookies may also be used for analytics and security purposes.

You can disable cookies through your browser settings; however, some parts of our website may not function correctly without them.

6. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. This includes:

  • Secure storage systems with limited access

  • Reputable third-party storage providers with security protections

  • Use of trusted, PCI DSS-compliant payment providers

  • Regular monitoring and security practices

Please note that no system can guarantee 100% security, but we are committed to safeguarding your information to the best of our ability.

7. Access and Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate or out of date. To do so, please contact us at hello@dirtysecretscleaning.com.au

8. Retention of Information

We keep your personal information only for as long as necessary to provide our services and meet legal or tax obligations. When information is no longer needed, it will be securely destroyed or de-identified.

9. Your Rights

Under Australian Privacy Law, you have the right to:

  • Access your personal information

  • Request corrections or updates to your data

  • Withdraw consent (where applicable)

  • Make a complaint about how we handle your data

If you have any concerns, please contact us first at hello@dirtysecretscleaning.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The most recent version will always be available on our website, with the effective date displayed at the top of the page.

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